Cancellation Policy

Quick Reference

ShootPath subscriptions can be cancelled at any time with no fees or penalties. When you cancel, you keep access until the end of your current billing period, and then your account is paused (not deleted). Your data remains safely stored for 90 days, giving you time to reactivate if you change your mind.

Key Points:

• Cancel anytime, no cancellation fees
• Access continues until end of current billing period
• Data preserved for 90 days after cancellation
• Can reactivate anytime during preservation period
• Option to pause instead of cancelling
• Export your data before or after cancelling

Quick Actions:

• Cancel subscription: Settings → Billing → Cancel Subscription
• Pause subscription: Settings → Billing → Pause Subscription
• Export your data: Settings → Data Export
• Reactivate account: Settings → Billing → Reactivate

Consider Pausing Instead

If you're taking a seasonal break or need time away, consider pausing your subscription instead of cancelling. You'll keep your data without paying, and your subscription automatically resumes when you're ready.

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Detailed Guide

How to Cancel Your Subscription

Cancelling your ShootPath subscription is straightforward and can be done in just a few clicks.

Step 1: Navigate to Billing Settings

1. Log in to ShootPath
2. Click your profile picture in the top right
3. Select Settings
4. Click Billing in the left sidebar

Step 2: Initiate Cancellation

1. Scroll to the bottom of the Billing page
2. Click Cancel Subscription
3. You'll see a cancellation dialog

Step 3: Tell Us Why (Optional) We'd appreciate knowing why you're cancelling so we can improve:

• Service too expensive
• Missing features I need
• Found a better alternative
• Business closing or changing direction
• Only needed it temporarily
• Technical issues or bugs
• Other (please specify)

This feedback is optional but helps us make ShootPath better.

Step 4: Choose Cancellation Timing

• Cancel at end of billing period (recommended) - Keep access until you've used what you paid for
• Cancel immediately - Lose access right away (no refund for unused time)

Step 5: Confirm Cancellation

1. Review what will happen when you cancel
2. Click Confirm Cancellation
3. You'll see a confirmation message
4. You'll receive a cancellation confirmation email

What Happens Next:

• If you chose "end of billing period": You keep full access until your renewal date
• If you chose "immediately": Your account is paused right away
• No more charges will be made
• Your data is preserved for 90 days

What Happens When You Cancel

When you cancel your ShootPath subscription, here's exactly what changes and what stays the same:

Until End of Current Billing Period:

• Full access to all features continues
• Can create new clients, jobs, send emails, etc.
• Mobile app still works
• Client portal still accessible
• Nothing changes until your renewal date

After Billing Period Ends: Your account enters "paused" status:

What You CAN Do:

• Log in and view all your data
• Browse clients, jobs, leads
• View quotes, contracts, invoices
• Download photos from galleries
• Export your data (see Exporting Your Data)
• Reactivate your subscription

What You CANNOT Do:

• Create new clients, leads, or jobs
• Send emails (quotes, invoices, reminders)
• Accept new payments
• Upload photos to galleries
• Use mobile app (view-only mode)
• Client portal is disabled (clients see "Account inactive" message)

Your Data:

• ALL data remains intact and accessible for 90 days
• Clients, jobs, contracts, invoices, photos, settings - everything
• No data is deleted during the first 90 days
• You can export everything during this time

Team Members (Studio plan):

• Team members lose access immediately when subscription ends
• Only the account owner can log in to view data
• Team member accounts are not deleted (they'll regain access if you reactivate)

Integrations:

• Stripe connection remains (no new charges processed)
• Gmail connection remains (no emails sent)
• Calendar sync stops updating
• Zapier webhooks stop firing

Data Retention After Cancellation

ShootPath keeps your data safe for 90 days after your subscription ends, giving you plenty of time to decide if you want to come back or export your data.

90-Day Preservation Period:

Days 1-90 After Cancellation:

• All data fully accessible (view-only)
• Can export data anytime
• Can reactivate subscription anytime
• No data deletion

Day 90 - First Warning Email: "Your ShootPath data will be deleted in 30 days. Reactivate to keep your data or export it now."

Day 110 - Second Warning Email: "Your ShootPath data will be deleted in 10 days. This is your final reminder."

Day 120 - Data Deletion: All data permanently deleted:

• Clients, leads, jobs, quotes, contracts
• Invoices, payments, transactions
• Email templates, workflows, settings
• Photos and files from galleries
• Team member accounts
• All settings and integrations

After Day 120:

• Cannot reactivate (must create a new account)
• Cannot recover data (backups are deleted)
• Account email is freed up (can be used for a new account)

Extending the Preservation Period: If you need more than 90 days:

1. Email support@shootpath.com before day 90
2. Explain why you need more time
3. We can extend preservation for up to 6 months (case-by-case basis)
4. Note: We reserve the right to charge a small storage fee for extended preservation

Reactivating a Cancelled Account

Changed your mind? You can reactivate your ShootPath account anytime within the 90-day preservation period.

How to Reactivate:

1. Log in to your ShootPath account
2. You'll see a banner: "Your account is paused. Reactivate to resume."
3. Click Reactivate Account
4. Choose your plan (Starter, Professional, or Studio)
5. Add a payment method or use your existing one
6. Click Reactivate and Pay

What Happens Immediately:

• Your subscription resumes
• You're charged for the current month/year
• Full access is restored instantly
• All features are available
• Client portal is reactivated
• Team members regain access (Studio plan)
• Integrations resume working

Your Data:

• Everything is exactly as you left it
• No data was deleted
• All settings preserved
• Workflows resume running
• Email templates still there

Billing After Reactivation:

• You're charged immediately for the plan you selected
• New billing date is the reactivation date
• Regular monthly/annual billing resumes from here

Can't Reactivate? If you're past the 90-day window, your data has been deleted. You'll need to:

1. Create a new ShootPath account
2. Re-import your clients (if you exported them)
3. Reconfigure settings and templates
4. Reconnect integrations

This is why we recommend exporting your data before the 90-day window closes, even if you think you won't need it.

Pausing vs. Cancelling

If you're not sure you want to permanently cancel, consider pausing your subscription instead. This gives you a break without losing access to your data.

Pausing Your Subscription:

How It Works:

1. Go to Settings → Billing → Pause Subscription
2. Choose pause duration: 1, 2, 3, 4, 5, or 6 months
3. Your subscription is immediately paused
4. No charges during the pause period
5. Subscription automatically resumes after the pause

During the Pause:

• Your account stays in "paused" status (same as after cancellation)
• View-only access to all your data
• No new clients, jobs, or emails
• Client portal disabled
• Mobile app in view-only mode

After the Pause:

• Your subscription automatically reactivates
• You're charged for the current period
• Full access restored
• No action required from you

Cancelling vs. Pausing Comparison:

Aspect	Cancelling	Pausing
Access	View-only until reactivation	View-only until auto-resume
Charges	None (until you reactivate)	None (during pause)
Data retention	90 days then deleted	Indefinite (resumes automatically)
Resumption	Manual (you choose when)	Automatic (after pause period)
Best for	Not sure if coming back	Seasonal breaks, planned time off

When to Cancel:

• You're switching to a different platform
• Your business is closing
• You won't need ShootPath for 6+ months
• You want to stop completely

When to Pause:

• Seasonal photography business (off-season break)
• Taking a sabbatical or extended vacation
• Temporary financial constraints
• Know you'll be back in a few months

Pausing Multiple Times:

• You can pause up to 3 times per year
• Each pause can be 1-6 months
• Total pause time cannot exceed 9 months per year

Refund Policy

ShootPath's refund policy is designed to be fair while protecting our business from abuse.

Standard Policy - No Refunds:

• Subscription fees are non-refundable
• If you cancel mid-month, no refund for unused days
• If you cancel an annual plan mid-year, no refund for unused months
• This is stated in our Terms of Service that you agreed to when signing up

Why No Refunds:

• You have a 14-day free trial to test before committing
• You keep access until the end of your billing period when you cancel
• Monthly plans have minimal financial exposure
• Processing refunds is expensive and time-consuming

Exceptions - When We DO Refund:

Billing Errors: If we charged you incorrectly:

• Duplicate charge
• Wrong amount
• Charge after cancellation effective date
• Technical error

Contact billing@shootpath.com within 30 days with the invoice number, and we'll issue a full refund.

Downgrade Misunderstanding: If you downgraded but were charged the higher amount:

• We'll refund the difference
• Or apply credit to next invoice

Extreme Cases: We may issue prorated refunds for:

• Extended outage (more than 48 hours of downtime)
• Critical bug that prevents core functionality for extended period
• Violation of our service commitments

These are evaluated case-by-case. Email support@shootpath.com to request.

Annual Plan Refunds: If you purchased an annual plan and need to cancel:

• No refund per standard policy
• Exception: Cancel within 30 days AND used less than 25% of features
• "25% of features" means: Created fewer than 10 clients, sent fewer than 5 emails, no paid invoices processed
• Refund amount is prorated based on months unused

To request an annual plan refund:

1. Email billing@shootpath.com within 30 days of purchase
2. Explain why you need to cancel so soon
3. We'll review your usage and determine eligibility
4. If approved, refund processed in 5-7 business days

Refund Method:

• Refunds are issued to the original payment method
• Credit card refunds appear in 5-7 business days
• Bank transfers (for invoice customers) take 7-10 business days

Exporting Your Data

Before cancelling or during your 90-day preservation period, you can export all your data from ShootPath.

What Can Be Exported:

Clients & Contacts:

• Full client list with all fields
• Contact information
• Custom fields
• Notes and activity history
• Format: CSV

Leads:

• All leads and their details
• Lead source, status, dates
• Notes and correspondence
• Format: CSV

Jobs:

• Job list with all details
• Status, dates, values
• Associated client, quote, contract, invoice
• Format: CSV

Quotes:

• Quote details and line items
• Packages and pricing
• Status and dates
• Format: CSV + PDF downloads

Contracts:

• Contract templates and fields
• Signed contracts with signatures
• Format: PDF downloads

Invoices:

• Invoice details and line items
• Payment schedules
• Payment history
• Format: CSV + PDF downloads

Photos:

• All gallery photos (full resolution)
• Organized by job/gallery
• Format: ZIP download

Templates:

• Email templates
• Contract templates
• Quote templates
• Format: HTML/PDF

Financial Data:

• Revenue reports
• Payment history
• Outstanding balances
• Format: CSV

How to Export:

Automated Export (All Data):

1. Go to Settings → Data Export
2. Click Export All Data
3. ShootPath generates a complete export (may take several minutes for large accounts)
4. You'll receive an email when ready
5. Download a ZIP file containing all CSVs and PDFs

Manual Export (Individual Sections):

1. Go to the relevant section (Clients, Jobs, etc.)
2. Click Export at the top right
3. Choose format (CSV or PDF)
4. Download immediately

Gallery Photos:

1. Go to Galleries
2. Click on a gallery
3. Select all photos (or choose specific ones)
4. Click Download Selected
5. Photos download as a ZIP file

Timing:

• Small accounts (< 100 clients): Export completes in under 1 minute
• Medium accounts (100-500 clients): 5-10 minutes
• Large accounts (500+ clients): Up to 30 minutes

You can close the browser and come back - the export continues in the background.

What's Included in the Export:

• All data you've entered
• All files you've uploaded
• Complete history (not just current state)
• Photos at full resolution (not compressed)

What's NOT Included:

• Stripe payment tokens (for security)
• User passwords (for security)
• Audit logs (internal system data)
• Email send logs (SMTP connection details)

Using Your Exported Data:

• Import into Excel, Google Sheets, or another CRM
• Keep as a backup archive
• Provide to an accountant
• Use for tax records

Most CRMs can import CSV files, though you may need to manually map fields.

Common Cancellation Scenarios

Scenario 1: Switching to Another Platform You've decided to use a different CRM for your photography business.

Recommended Steps:

1. Export all data from ShootPath before cancelling
2. Set up your new platform
3. Import ShootPath data into new system
4. Test the new system with a few clients
5. Once confident, cancel ShootPath
6. Keep ShootPath access until the end of billing period as a backup

Scenario 2: Business Closing or Changing Direction You're shutting down your photography business or pivoting to something else.

Recommended Steps:

1. Complete any outstanding jobs if possible
2. Send final invoices and collect payments
3. Export all data for tax records
4. Download all client photos (you may need them for portfolio)
5. Cancel subscription
6. Consider keeping data export for 7 years (tax requirement in many jurisdictions)

Scenario 3: Too Expensive / Financial Hardship ShootPath is stretching your budget and you need to cut costs.

Options:

1. Downgrade to Starter plan ($29/month) instead of cancelling
2. Switch to annual billing to save 20%
3. Pause for 1-3 months while finances improve
4. Contact us - we sometimes offer hardship discounts for good customers

Email billing@shootpath.com to discuss options.

Scenario 4: Seasonal Business (Off-Season) You're a seasonal photographer (e.g., only shoot weddings May-October) and don't need ShootPath during the off-season.

Best Option: Pause

1. Go to Settings → Billing → Pause Subscription
2. Pause for 4-6 months (your off-season)
3. Pay nothing during the pause
4. Subscription auto-resumes before wedding season
5. All your data and settings intact

This saves you $116-$594 per year (depending on plan) compared to keeping the subscription year-round.

Scenario 5: Found a Better Tool You discovered a CRM that better fits your specific workflow.

We'd Love Feedback: Before you go, please tell us what the other tool does better. We're constantly improving ShootPath and your feedback helps us prioritize features.

Email feedback@shootpath.com with:

• What tool you're switching to
• What features it has that ShootPath lacks
• What you wish ShootPath did differently

We read every message and many features have been built based on feedback from users who left and came back.

Downgrading Instead of Cancelling

If ShootPath mostly works for you but you don't need all the features, consider downgrading instead of cancelling entirely.

Professional → Starter: Save $30/month while keeping core CRM features.

You keep:

• All clients, leads, jobs
• Quotes and contracts (3 templates)
• Invoices and payments
• Email (5 templates)
• Client portal
• Basic galleries (10 GB)
• Mobile app

You lose:

• Workflows (paused, not deleted)
• Extra email/contract templates (hidden, not deleted)
• Mini sessions
• Advanced reporting
• Storage over 10 GB (existing photos stay, can't upload more)

Studio → Professional: Save $40/month if you don't need team features.

You keep:

• Everything in Professional
• 50 GB storage
• Workflows (5 active)
• API access

You lose:

• Team member access (except owner)
• White-label gallery
• Extra workflows (first 5 stay active)
• Storage over 50 GB (existing photos stay, can't upload more)

How to Downgrade: See Plans and Pricing for detailed instructions.

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Common Questions

Will I lose my data if I cancel? No, not for 90 days. After cancelling, all your data is preserved and accessible (view-only) for 90 days. You can export it anytime during this period. After 90 days, data is permanently deleted.

Can I reactivate after cancelling? Yes! Anytime within 90 days, log in and click "Reactivate Account." You'll pick a plan, add payment, and instantly regain full access. All your data will be exactly as you left it.

What happens to my clients when I cancel? Your clients lose access to the client portal when your subscription ends. If they try to access their portal link, they'll see: "This account is no longer active." Your client data remains in your ShootPath account (view-only) for 90 days.

Do I get a refund if I cancel mid-month? No. You keep access until the end of your current billing period, so you're using what you paid for. We don't prorate refunds for early cancellation.

What if I cancel and then realize I need one more invoice? You have two options:

1. If still within your billing period: You have full access, send the invoice
2. If billing period ended: Reactivate (you'll be charged for one month), send the invoice, then cancel again

For option 2, you're paying $29-$99 to send that invoice, so consider if it's worth it.

Can I keep my Stripe account after cancelling ShootPath? Yes! Your Stripe account is separate from ShootPath. Even after cancelling:

• Your Stripe account remains active
• You keep any funds in your Stripe balance
• You can still log in to Stripe dashboard
• Past transactions are still visible

You just can't process NEW payments through ShootPath (since you won't have access to send invoices).

What happens to scheduled emails when I cancel? Any emails scheduled to send after your billing period ends will NOT be sent. This includes:

• Payment reminders
• Contract signing reminders
• Questionnaire reminders
• Workflow emails

If you have important emails scheduled, either:

• Keep your subscription active until they send
• Manually send them before cancelling
• Export contact info and send manually via your email client

Can I delete my account instead of cancelling? Yes, but we don't recommend it. Deleting is immediate and permanent:

1. Go to Settings → Account → Delete Account
2. Confirm deletion
3. All data immediately deleted (no 90-day preservation)
4. Cannot be undone

Only delete if:

• You're certain you'll never need the data
• You've already exported everything you need
• You want to remove all traces of your account

Otherwise, cancel (not delete) to preserve your data for 90 days.

What if I have an outstanding balance when I cancel? Cancelling doesn't erase what you owe:

• ShootPath will still charge your payment method for the outstanding balance
• If payment fails, we'll attempt to collect (including sending to collections if necessary)
• Your account won't be fully closed until the balance is paid

Make sure all invoices are paid before cancelling. Check Settings → Billing → Balance Due.

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Need Help?

Before You Cancel: We're here to help if you're having issues with ShootPath. Many cancellations happen due to solvable problems:

• Technical difficulties
• Confusion about features
• Pricing concerns
• Missing features

Email support@shootpath.com to discuss. We may be able to help you succeed with ShootPath instead of leaving.

Billing Questions:

• Email: billing@shootpath.com
• Response time: Within 24 hours

Data Export Help: If you're having trouble exporting your data:

• Email support@shootpath.com
• We can manually generate and send exports if the automated system fails

We're Sorry to See You Go: If you do cancel, we genuinely hope your new solution works well for you. If it doesn't, we'll be here if you decide to come back. Many photographers return to ShootPath after trying alternatives.

Thank you for giving ShootPath a try, and we wish you success in your photography business!