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Mobile Settings

Quick Reference​

Configure your ShootPath mobile app for optimal performance, relevant notifications, and secure access. This guide covers all mobile-specific settings, preferences, troubleshooting steps, and best practices for keeping your mobile experience smooth.

Key Settings Categories:

  • Notifications - Control what alerts you receive
  • Data & Sync - Manage cache, auto-refresh, and data usage
  • Calendar - Sync with device calendar and configure preferences
  • Security - Biometric login and session management
  • Appearance - Dark mode and visual preferences
  • About & Support - App version, help resources, privacy

Access Settings: Tap More tab (bottom right) → Settings (gear icon or listed option)

Detailed Guide​

Accessing Mobile Settings​

From the main app:

  1. Tap the More tab at the bottom right (usually an ellipsis "..." icon or "More" label)
  2. Tap Settings (gear icon or text label)
  3. Settings screen opens with all configuration options

Alternative (on some versions):

Settings might be grouped under Profile or accessed via a menu icon in the top navigation bar. Look for a gear icon anywhere in the More tab.

Notification Settings​

Control what push notifications you receive on your mobile device. Smart notification configuration keeps you informed without overwhelming you.

Notification Categories​

New Leads

What it does: Alerts you when a new inquiry comes in through your contact form or lead capture.

Example notification:

"New Lead: Sarah Johnson inquired about a wedding on June 15, 2025"

Recommendation: Turn ON if you want to respond quickly to leads. Fast responses increase booking rates.

Turn OFF if: You check leads on your own schedule and don't want interruptions.

Session Reminders

What it does: Reminds you of upcoming photo sessions.

Timing options:

  • 1 day before - "Session Tomorrow: Smith Wedding at 2:00 PM"
  • 1 hour before - "Session in 1 hour: Thompson Family Portraits"
  • Both - Get both reminders (recommended)
  • Off - No session reminders

Recommendation: Turn ON both. The 1-day reminder helps you prepare equipment and review details. The 1-hour reminder ensures you're on time.

Turn OFF if: You use a separate calendar system for reminders and don't want duplicates.

Payments Received

What it does: Notifies you when clients pay invoices or deposits.

Example notification:

"Payment Received: $1,500 deposit from Smith Wedding"

Recommendation: Turn ON. Immediate payment notifications let you know when cash flow happens, which is useful for financial tracking and peace of mind.

Turn OFF if: You review payments on desktop daily and don't need real-time alerts.

Contracts Signed

What it does: Alerts you when a client signs their contract.

Example notification:

"Contract Signed: Johnson Wedding - Contract fully executed"

Recommendation: Turn ON. Contract signing is a critical milestone that unlocks next workflow steps. Knowing immediately is valuable.

Turn OFF if: You only care about this when you log into the app, not as an interrupt.

Gallery Activity

What it does: Notifies you when clients view or interact with their galleries.

Example notifications:

"Gallery Viewed: Davis Newborn Session gallery opened by client" "Client Downloaded 12 Photos from Thompson Family Portraits gallery"

Recommendation: Turn ON if you want to track client engagement. This is useful for knowing when to follow up ("Hey! Saw you viewed the gallery—let me know if you have any questions!").

Turn OFF if: Gallery activity doesn't require immediate attention and you check it manually.

Overdue Payments

What it does: Alerts you when payments become overdue.

Example notification:

"Payment Overdue: $2,000 balance due 3 days ago for Smith Wedding"

Recommendation: Turn ON. Overdue payment alerts help you follow up promptly with clients, improving cash flow.

Turn OFF if: You have a separate system for tracking overdue invoices.

Task Reminders

What it does: Notifies you when workflow tasks are due or approaching deadlines.

Example notification:

"Task Due Today: Send Edited Gallery to Thompson Family"

Recommendation: Turn ON if you want accountability for task deadlines. This keeps your workflow on track.

Turn OFF if: You manage your task list manually and don't want push reminders.

Notification Timing​

Quiet Hours

Set specific times when notifications are silenced.

Use case: If you don't want notifications during sleep hours (e.g., 10:00 PM - 7:00 AM), enable quiet hours.

How to configure:

  1. Tap Quiet Hours toggle
  2. Set start time (e.g., 10:00 PM)
  3. Set end time (e.g., 7:00 AM)
  4. Save

What happens: Notifications still arrive, but they won't make a sound or vibration during quiet hours. You'll see them when you check your phone.

Exception: Session reminders within 1 hour might override quiet hours (depending on configuration) to ensure you don't miss a shoot.

Notification Sound

Options:

  • Default notification sound
  • Custom sound (if supported)
  • Silent (notifications appear but make no sound)

Recommendation: Use a distinct sound so you recognize ShootPath alerts vs. other app notifications.

Badge Count

What it does: Shows a red number on the app icon indicating unread notifications or pending actions.

Recommendation: Turn ON if you want a visual reminder to check the app.

Turn OFF if: Badge counts stress you out or you prefer to check the app on your own schedule.

Managing Existing Notifications​

Clear all notifications:

From the Notifications settings screen, tap Clear All to dismiss all past notifications.

View notification history:

Some versions allow you to see a list of recent notifications within the app (More > Notifications > History). This is useful if you dismissed a notification but want to reference it later.

Data & Sync Settings​

Control how the app syncs data with the server and manages storage on your device.

Auto-Refresh Interval​

What it does: Sets how often the app automatically fetches new data from the server when open.

Options:

  • Every 30 seconds - Near real-time (uses more battery/data)
  • Every 1 minute - Balanced (recommended)
  • Every 5 minutes - Low-frequency updates (saves battery/data)
  • Manual only - No auto-refresh (you must pull to refresh manually)

Recommendation: Every 1 minute for most users. This keeps data current without excessive battery drain.

Use "Manual only" if: You're on a limited data plan or want maximum battery conservation.

Pull to Refresh​

What it does: This setting is typically always enabled, allowing you to manually refresh any list screen by pulling down.

Why it exists: Even with auto-refresh, sometimes you want to force an immediate sync (e.g., you just booked a job on desktop and want to see it on mobile right now).

Cache Size​

What it does: Shows how much storage the app is using for cached data (jobs, photos, client info).

View cache size:

  • Settings > Data & Sync > Cache Size: "142 MB"

Why cache? Cached data allows you to view recently accessed jobs and clients even when offline.

Typical cache size: 50-300 MB depending on how many jobs you have and how many galleries you've viewed.

Clear Cache​

What it does: Deletes all cached data and forces the app to re-download everything from the server.

When to clear cache:

  • App feels sluggish or slow
  • You suspect stale data is being displayed
  • App is using too much storage on your device
  • You've encountered sync errors

How to clear cache:

  1. Settings > Data & Sync
  2. Tap Clear Cache
  3. Confirm "Clear Cache?"
  4. App clears cache and refreshes data

What happens:

  • Cached jobs, client info, and thumbnails are deleted
  • Next time you open a job, it re-downloads from the server
  • Sync may take longer immediately after clearing cache

You will NOT lose:

  • Your login credentials
  • Notification preferences
  • App settings

Data Usage Settings​

Download Limit for Galleries

What it does: Limits how many photos are downloaded when viewing galleries on cellular data.

Options:

  • No limit - Download full-resolution gallery photos (uses lots of data)
  • Thumbnails only - Only download small preview images (saves data)
  • Wifi only - Only download full images when on wifi

Recommendation: Wifi only if you have a limited data plan. Full-resolution photos are large (2-10 MB each), and viewing a 100-photo gallery could use 200-1000 MB of data.

No limit if you have unlimited data and want immediate full-resolution access.

Auto-Sync on Cellular

What it does: Controls whether the app syncs data when on cellular (not wifi).

Options:

  • Enabled - Sync on cellular and wifi (default)
  • Wifi only - Only sync when connected to wifi

Recommendation: Enabled for most users. The app's data usage is minimal for syncing job details, tasks, and timeline updates.

Wifi only if you have a very limited data plan.

Offline Mode​

The app automatically enters offline mode when you lose internet connection.

What works offline:

  • Viewing recently accessed jobs and clients
  • Browsing cached calendar dates
  • Reviewing screenshots or cached gallery thumbnails

What doesn't work offline:

  • Loading new jobs or leads
  • Marking tasks complete (changes won't sync until online)
  • Sending messages or emails
  • Recording payments
  • Refreshing data

No manual toggle: You can't manually enable/disable offline mode—it's automatic based on connectivity.

Calendar Settings​

Configure how the mobile calendar displays and syncs with your device's native calendar app.

Sync with Device Calendar​

What it does: Copies your ShootPath sessions to your iPhone/iPad Calendar (iOS) or Google Calendar (Android).

Benefits:

  • See ShootPath sessions in your native calendar app
  • Get reminders from both apps
  • View ShootPath sessions alongside personal events (dentist appointments, kid's soccer games, etc.)

How to enable:

  1. Settings > Calendar
  2. Toggle Sync with Device Calendar ON
  3. Grant calendar permission when prompted
  4. ShootPath creates a calendar called "ShootPath Sessions"

What syncs:

  • Job session dates and times
  • Mini session event slots
  • Blocked time (if configured)

What doesn't sync:

  • Tasks or workflow deadlines
  • Payment due dates
  • Gallery delivery dates

Two-way or one-way? Typically one-way (ShootPath → Device Calendar). Changes you make in ShootPath update the device calendar, but you cannot edit sessions from your device calendar.

Default Calendar View​

What it does: Sets which view opens when you tap the Calendar tab.

Options:

  • Week View - 7-day horizontal scroll with time slots
  • Month View - Full month at a glance with session dots

Recommendation: Choose whichever you prefer. The app remembers your preference.

Week view is great for detail (see exact times and durations). Month view is great for broad planning (see the full month's bookings).

First Day of Week​

What it does: Sets whether weeks start on Sunday or Monday.

Options:

  • Sunday (US standard)
  • Monday (International standard)

Recommendation: Match your regional preference or personal habit.

Time Zone Handling​

What it does: Controls how session times are displayed when you travel across time zones.

Options:

  • Use session time zone - Sessions always display in the time zone they were created in (e.g., a New York wedding always shows Eastern Time)
  • Use device time zone - Sessions convert to your current time zone

Recommendation: Use session time zone for most photographers. If you shoot a destination wedding in Hawaii, you want the session to show Hawaii time, not your home time zone.

Use device time zone if you frequently travel and want all times converted to your current location.

Calendar Color Coding​

What it does: Assigns colors to different job types for visual distinction.

Typical color scheme:

  • Weddings: Red
  • Portraits: Blue
  • Corporate: Green
  • Mini-sessions: Purple

Can you customize colors on mobile? No—color configuration is done on desktop (Settings > Job Types). Mobile displays the colors you've set.

Security Settings​

Protect your account and control access to sensitive client data.

Biometric Login​

What it does: Allows you to log in using Face ID (iOS) or Fingerprint / Face Unlock (Android) instead of typing your password every time.

How to enable:

  1. Settings > Security
  2. Toggle Enable Biometric Login
  3. Authenticate with Face ID / Touch ID / Fingerprint to confirm
  4. From now on, the app opens with biometric authentication

Benefits:

  • Faster login (no typing password)
  • More secure than a short/simple password
  • Convenient for quick checks

Fallback: If biometric fails (e.g., you're wearing a mask, sensor doesn't recognize you), you can tap "Use Password" and type your password manually.

Session Timeout​

What it does: Logs you out automatically after a period of inactivity.

Default: 14 days of inactivity

Why? If your phone is lost or stolen weeks later, the app won't allow access to your account without re-authentication.

Can you customize? Not on mobile—this is a system-wide security setting configured on desktop.

Change Password​

Access: Settings > Security > Change Password

How to change:

  1. Tap Change Password
  2. Enter current password
  3. Enter new password (8+ characters, mix of letters/numbers)
  4. Confirm new password
  5. Save

Why change on mobile? Rare—most users change passwords on desktop. But if you suspect your account was compromised while traveling, you can change it immediately on mobile.

Revoke All Mobile Sessions​

What it does: Logs out all mobile devices currently logged into your account (useful if your phone is lost/stolen).

Access: Desktop only (not available on mobile for security reasons)

How to do it from desktop:

  1. Log in to ShootPath on desktop
  2. Go to Settings > Security
  3. Click Revoke All Mobile Sessions
  4. All mobile devices are logged out remotely

When to use: Your phone is stolen and you want to ensure the thief cannot access your account.

Two-Factor Authentication (2FA)​

What it does: Requires a verification code (from an app like Google Authenticator) in addition to your password.

Currently supported? Check your ShootPath instance. Some self-hosted instances support 2FA; others may not yet.

If supported:

  1. Enable on desktop (Settings > Security > Two-Factor Authentication)
  2. On mobile, you'll be prompted for a verification code after entering your password

Recommendation: Enable 2FA if available. It significantly improves account security.

Appearance Settings​

Customize the visual experience of the mobile app.

Light / Dark Mode​

What it does: Changes the app's color scheme.

Options:

  • Light Mode - Light backgrounds, dark text (default)
  • Dark Mode - Dark backgrounds, light text (easier on eyes at night)
  • Follow System - Match your device's system-wide appearance setting (recommended)

Recommendation: Follow System so the app automatically switches when your device switches (e.g., dark mode at night, light mode during the day).

Color Scheme Preferences​

What it does: Some versions allow you to customize accent colors.

Typical options:

  • Default brand colors (amber/stone for ShootPath)
  • Custom accent color picker

Note: This is rare on mobile—most color customization happens on desktop.

Text Size​

What it does: Adjusts font size for better readability.

Options:

  • Small
  • Medium (default)
  • Large
  • Extra Large

Who should adjust? Users with visual impairments or anyone who prefers larger text for easier reading.

Where to find: Settings > Appearance > Text Size (or use device-wide accessibility settings)

About & Support​

Access app information, legal documents, and support resources.

App Version​

What it shows: Current version number (e.g., "ShootPath Mobile v2.4.1")

Why check? When contacting support, they'll ask for your app version to diagnose issues.

Where to find: Settings > About > App Version

Check for Updates​

What it does: Checks if a newer version is available.

How it works:

  • iOS: App Store handles updates automatically (if auto-update is enabled)
  • Android: Google Play Store handles updates automatically (if enabled)

Manual update:

  1. Open App Store (iOS) or Play Store (Android)
  2. Search "ShootPath"
  3. Tap Update if available

Should you update? Yes—updates include bug fixes, performance improvements, and new features.

Privacy Policy​

What it is: Link to ShootPath's privacy policy explaining how your data is handled.

Where to find: Settings > About > Privacy Policy

When to read: Before signing up, or if you have concerns about data usage.

Terms of Service​

What it is: Legal agreement between you and ShootPath.

Where to find: Settings > About > Terms of Service

Help & Support​

What it does: Opens support resources.

Options:

  • Help Center - Link to docs.shootpath.com (this documentation site)
  • Contact Support - Opens email composer to support@shootpath.com
  • Live Chat (if available) - Opens help widget for real-time chat

When to use: If you encounter a bug, have a feature request, or need technical assistance.

Send Feedback​

What it does: Allows you to submit feedback about the mobile app directly from within the app.

How to send feedback:

  1. Settings > About > Send Feedback
  2. Describe your feedback (feature request, bug report, general comment)
  3. Optionally attach a screenshot
  4. Submit

Your feedback helps improve the app! The team reviews all submissions.

Account Management​

Manage your logged-in account and switch between studios (if multi-tenant).

Switch Studio / Tenant​

What it does: If you belong to multiple photography studios (e.g., you assist for another photographer or run two businesses), you can switch between them.

How to switch:

  1. Tap More
  2. Tap Switch Studio (or Switch Tenant)
  3. Select the studio you want to access
  4. The app refreshes with that studio's data (jobs, leads, calendar, etc.)

Data isolation: Each studio's data is completely separate. Switching studios does NOT merge or mix data.

Log Out​

What it does: Logs you out of the mobile app.

When to log out:

  • Selling or giving away your device
  • Letting someone else use the app temporarily (not recommended—use separate accounts instead)
  • Troubleshooting login issues

How to log out:

  1. Tap More
  2. Scroll to bottom
  3. Tap Log Out
  4. Confirm

What happens:

  • You're logged out
  • Cached data remains (but cannot be accessed without logging back in)
  • Notification settings are preserved

To fully clear data: Log out, then uninstall and reinstall the app.

Delete Account​

Can you delete your account from mobile? No—account deletion requires desktop access (Settings > Account > Delete Account).

Why? Account deletion is a destructive action that requires careful confirmation on a full-screen interface.

Troubleshooting Mobile Issues​

Common problems and how to resolve them using settings or other actions.

Problem: App is Slow or Laggy​

Possible causes:

  • Large cache
  • Old app version
  • Low device storage

Solutions:

1. Clear cache:

  • Settings > Data & Sync > Clear Cache

2. Update the app:

  • Check App Store / Play Store for updates

3. Free up device storage:

  • Delete unused apps, photos, or videos from your device (not ShootPath-related)

4. Restart the app:

  • Force close and reopen

5. Restart your device:

  • Power off and power on your phone

Problem: Sync is Failing​

Symptoms:

  • Red "Sync failed" indicator on Dashboard
  • Data not updating after pulling to refresh
  • Changes not syncing to desktop

Solutions:

1. Check internet connection:

  • Open Safari (iOS) or Chrome (Android) and load a website to confirm connectivity

2. Switch networks:

  • If on wifi, try switching to cellular (or vice versa)
  • Some public wifi networks block certain ports ShootPath uses

3. Re-login:

  • Log out and log back in to refresh authentication tokens

4. Clear cache and force refresh:

  • Settings > Data & Sync > Clear Cache
  • Pull down on Dashboard to force refresh

5. Contact support:

  • If sync fails persist, the server might be down or experiencing issues
  • Check status.shootpath.com (if available) or contact support

Problem: Notifications Not Appearing​

Symptoms:

  • You expect a notification (new lead, payment received) but don't receive it

Solutions:

1. Check notification settings in ShootPath:

  • Settings > Notifications
  • Ensure the notification type is enabled (e.g., "New Leads" is ON)

2. Check device notification permissions:

iOS:

  1. Device Settings > ShootPath
  2. Ensure "Notifications" is enabled
  3. Check "Allow Notifications" is toggled ON

Android:

  1. Device Settings > Apps > ShootPath > Notifications
  2. Ensure notifications are enabled

3. Disable Quiet Hours:

  • If you have Quiet Hours enabled, notifications are silenced during those times

4. Test notifications:

  • On desktop, create a test lead or record a test payment
  • Check if notification appears on mobile within 30 seconds

Problem: Biometric Login Not Working​

Symptoms:

  • Face ID / Touch ID / Fingerprint fails repeatedly
  • App keeps asking for password

Solutions:

1. Ensure biometric is set up on your device:

  • iOS: Settings > Face ID & Passcode (or Touch ID)
  • Android: Settings > Security > Fingerprint / Face Unlock

2. Re-enable biometric login in ShootPath:

  • Settings > Security > Toggle "Enable Biometric Login" OFF
  • Toggle back ON and re-authenticate

3. Update the app:

  • Biometric issues are sometimes fixed in app updates

4. Use password as fallback:

  • Tap "Use Password" and log in manually

Problem: App Crashes on Launch​

Symptoms:

  • App opens briefly then closes
  • Black screen or immediate crash to home screen

Solutions:

1. Restart your device:

  • Power off and back on

2. Update the app:

  • Outdated versions may crash on newer iOS/Android versions

3. Reinstall the app:

  • Uninstall ShootPath
  • Reinstall from App Store / Play Store
  • Log back in (your data is safe on the server)

4. Check device compatibility:

  • Ensure your device meets minimum requirements (iOS 17+ or Android 10+)

Problem: Cannot Load Photos in Galleries​

Symptoms:

  • Gallery thumbnails load but full-resolution images don't
  • "Failed to load image" error

Solutions:

1. Check data usage settings:

  • Settings > Data & Sync > Download Limit for Galleries
  • Ensure it's not set to "Thumbnails only" if you want full images

2. Use wifi:

  • Connect to wifi and try loading again

3. Clear cache:

  • Settings > Data & Sync > Clear Cache
  • Re-open the gallery

4. Check storage:

  • Ensure your device has enough free storage to download images

Problem: Session Not Showing in Calendar​

Symptoms:

  • Session exists on desktop but doesn't appear in mobile calendar

Solutions:

1. Force refresh:

  • Go to Calendar tab
  • Pull down to refresh

2. Check date:

  • Verify the session date is within the visible calendar range
  • Swipe to the correct week/month

3. Check filters:

  • If calendar has filters (e.g., job type), ensure the session's job type is included

4. Sync issue:

  • Check sync status on Dashboard (should be green checkmark)
  • If sync is failing, resolve sync issues first

Best Practices for Mobile Settings​

Recommended Configuration for Most Photographers:

Notifications:

  • ✅ New Leads: ON
  • ✅ Session Reminders: ON (both 1 day and 1 hour)
  • ✅ Payments Received: ON
  • ✅ Contracts Signed: ON
  • ❌ Gallery Activity: OFF (unless you actively track engagement)
  • ✅ Overdue Payments: ON
  • ❌ Task Reminders: OFF (unless you rely on push reminders for task management)

Data & Sync:

  • Auto-Refresh: Every 1 minute
  • Cache: Clear every 3-6 months (or when app feels slow)
  • Download Limit: Wifi only (save cellular data)

Calendar:

  • Sync with Device Calendar: ON (so you see sessions in native calendar)
  • Default View: Week View (shows detail)
  • First Day of Week: Match your preference
  • Time Zone: Use session time zone

Security:

  • Biometric Login: ON (faster and more secure)
  • Change Password: Every 6-12 months

Appearance:

  • Light/Dark Mode: Follow System (automatic)

Why this configuration?

This setup keeps you informed of critical events (leads, payments, sessions) without overwhelming you with notifications. Data usage is optimized for cellular, sync is fast, and security is strong.

Keeping Your Mobile App Updated​

Auto-updates (recommended):

iOS:

  1. Device Settings > App Store
  2. Toggle App Updates ON

Android:

  1. Play Store > Menu > Settings
  2. Toggle Auto-update apps > Over wifi only (or any network)

Why auto-update?

You'll always have the latest features, bug fixes, and security patches without manual intervention.

Manual updates:

If you prefer to control when updates happen:

  1. Check App Store / Play Store weekly
  2. Manually tap "Update" when new versions are available

Release notes:

When updating, read the release notes to see what's new:

  • New features
  • Bug fixes
  • Performance improvements
  • Known issues

What's Next?​

Now that you've configured your mobile settings, explore these related articles:

Mobile Overview - Getting started with ShootPath mobile

Mobile Features - Complete guide to all mobile capabilities

On-Location Workflows - Using mobile during photo shoots

Related Topics:

Account Setup - Initial account configuration (done on desktop)

Notifications - Understanding notification system across platforms

Questions? Contact support via the help widget or email support@shootpath.com!